FAQs

A link and password to your tasting video will be provided in your order details (check your emails), and within the tasting handbook included within your tasting kit. 

Our tasting videos are hosted by Vimeo, and can be watched on any web browser simply by clicking the link or using our QR code, and entering the password.

We have created a handy Zoom tasting guide, to help answer your questions on Zoom technology, screen sharing, and how to enjoy a tasting experience with faraway friends. 

View our Zoom Event Guide here: inhousetasting.com/how-to-zoom-party/

Our packs include a comprehensive tasting handbook and a professional 4k (ultra-high-definition) video. All our videos are hosted by industry experts, most often the maker themselves. They are designed to be enjoyed as fun, memorable experiences — much more than just a box of drinks. 

The video recordings vary in length and are generally around 30-40 minutes. However, they are designed to be paused and watched at your leisure.

This means you could complete your tasting within an hour, or you could spread it out over the course of an entire evening, perhaps evening pausing for supper

Our tasting packs are always designed so that you will have everything you need for a tasting experience - excluding a glass to drink out of!

However, you may also want to have a go making our ‘perfect serves’, cocktails and mixed drinks that we have designed to be compatible with each product from your tasting pack. 

We recommend having a read through your tasting handbook when you receive your pack as and you can decide which extra ingredients, if any, you want to pick up before you start.

Our tasting packs vary in size. Most spirit packs are 5 x 50ml bottles. This is enough for 2 to 3 people to share, however the bottles are screw-cap, which means you use as much or as little as desired during the tasting, or save enough for a perfect serve at another time.

Depending on the number in your group, you may wish to upgrade to one of our 'bumper packs', whereby you receive a full-sized bottle of each product for the tasting, and set of tasting handbooks. Depending on the size of your group, this can offer a substantial saving. 

For large groups (over 20 people), please feel free to contact us for a bespoke quote. Email hello@inhousetasting.com

For mainland UK, your parcel will be delivered on the next working day, if ordered before 12 noon. Otherwise, it will be the following working day.

For Northern Ireland, the Highlands and areas outside of mainland UK, we can deliver within 48 hours, on working days. Again, this is based on all orders placed by 12 noon.

Yes, we offer free shipping to a mainland UK address if you spend £65 or more — in most cases, that is the equivalent of two or more tasting packs.

For Northern Ireland or Highlands and Islands the minimum order for free delivery is £125.

Note that the free delivery offer is per order to a single address. This is because each delivery address requires separate packaging and shipping for which there are costs incurred for materials, time and courier.

We all love saving on shipping costs & reducing our carbon footprint so if you are ordering for friends who live nearby, we recommend combining orders & shipping to one address - then delivering locally in person.

During opening hours from; Cambridge Wine Royston, 34b Kneesworth Street, Royston. SG8 5AB. Please check website or call 01763 247076 to confirm current operations which may change due to COVID-19.

Our courier, DHL, work on a 'zone' basis and these areas fall into different zones and the difference in cost significant.

As someone who is from Northern Ireland and has family and friends there, I completely understand how frustrating this is.

Until we engage with a new delivery service, we are heavily subsidising the cost of the shipping fees to these areas and charging only a small amount extra.

This means you are paying £2 more than those in the mainland zone and the minimum order of for free shipping is £125. 

Thank you for understanding.

Yes, however each delivery address requires a separate order and only qualify for free shipping if the order is above the free delivery threshold.

This is because each delivery address requires separate packaging and shipping for which there are costs incurred for materials, time and courier.

We all love saving on shipping costs & reducing our carbon footprint so if you are ordering for friends who live nearby, we recommend combining orders & shipping to one address - then delivering locally in person.

NOTE:
If you have a larger group consisting of 5+ addresses  you can send us addresses via a spreadsheet (to save you inputting several transactions) and we can process your transaction manually.

We can ship to Europe and are currently negotiating shipping rates to add options to the site. Distribution in the US and Canada is not currently available.

Meanwhile, please contact us if you have an international enquiry.

Yes, we have a full range of packages for corporate gifts to suit most budgets. Please visit our corporate gifts page for more information.

Yes. At the checkout there is an option to send as a gift. You also have the opportunity to add a hand-written gift card.

If you have the expertise and a great product, please contact us and we can have a chat — ask for Kirby.

Yes! We love independent business, and we encourage our customers to shop locally wherever possible — and take the time to chat in-store about local products. View our shop local directory here.

You can submit your details and the products you stock to our local directory here. If you have any difficulties, just let us know.

please contact us

We cannot change the alcoholic products included in each tasting. However, you can tailor your order by adding chocolates or a gift card with a personlised message. 

Simply select any extras you would like to add to your order on the product page, and click on the button ‘Gift? Why not add a card?’ at checkout, to send a card with your package.